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Our most common support topics

Our most common support questions

What shipping options are available?

For as low as $3.95 (non-refundable) you can have your order shipped to your choice of 1300+ catalogue locations across Canada. We will ship your order, directly to the address of your choice for as low as $7.95* to anywhere in Canada.see more

What is Sears return policy?

Refunds are credited back to the original tender type (in Catalogue/Sears.ca Agents debit transactions will be returned as cash).see more

Where is your head office located?

Please contact us at Sears Canada Inc. 290 Yonge Street, Suite 700, Toronto, ON, M5B 2C3. You can also visit www.sears.ca see more

Back to customer support home

To speak with a Sears representative call 1-888-473-2772 8:00 am - 10 pm EST. It's currently 2:02 PM in our offices.

Top questions

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We welcome your suggestions and feedback. Take our brief survey and let us know what we can improve for you.

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Buying guides

Helpful guides to help you find what you need while staying within your budget.

See buying guides

Find the perfect fit

Our fit and measurement guides make it easy to find the size that's right for you.

See the sizing guide

Talk to our departments

  • Sears

    On-line Support

    1-888-932-101524 hours
  • Sears

    Catalogue Orders

    1-888-932-101524 hours
  • Sears

    Sears Card

    1-800-265-36758:00 am – 9:00 pm EST
  • Sears

    Parts & Services

    1-800-469-46637:00 am – 10:00 pm EST
  • Sears

    Sears Travel

    1-866-359-7327 7:00 am – 10:00 pm EST