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Our most common support topics

Our most common support questions

What shipping options are available?

For as low as $3.95 (non-refundable) you can have your order shipped to your choice of over 1400 catalogue locations across Canada. We will ship your order, directly to the address of your choice for as low as $7.95* to anywhere in Canada.see more

What is Sears return policy?

Refunds are credited back to the original tender type (debit transactions will be returned as cash) Items returned with a gift receipt will be issued a Sears Gift Card. When a Sears Gift Card cannot be issued, a credit to your credit card account or a cheque will be issuedsee more

I’m looking for parts for my product?

Whether your product is covered by warranty or not, Sears is here to help you protect your products, and to help you manage your busy life. Click to find out how to inquire about parts.see more

Back to customer support home

To speak with a Sears representative call 1-888-473-2772 8:00 am - 10 pm EST. It's currently 11:31 AM in our offices.

Top questions

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Buying guides

Helpful guides to help you find what you need while staying within your budget.

See buying guides

Find the perfect fit

Our fit and measurement guides make it easy to find the size that's right for you.

See the sizing guide

Talk to our departments

  • Sears

    On-line Support

    1-888-932-101524 hours
  • Sears

    Catalogue Orders

    1-888-932-101524 hours
  • Sears

    Sears Card

    1-800-265-36758:00 am – 9:00 pm EST
  • Sears

    Sears Home Services

    1-800-469-46637:00 am – 10:00 pm EST
  • Sears

    Sears Travel

    1-866-359-7327 7:00 am – 10:00 pm EST