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Our most common support topics

Our most common support questions

What shipping options are available?

For as low as $3.95 (non-refundable) you can have your order shipped to your choice of over 1400 catalogue locations across Canada. We will ship your order, directly to the address of your choice for as low as $7.95* to anywhere in Canada.see more

What is Sears return policy?

Refunds are credited back to the original tender type (debit transactions will be returned as cash) Items returned with a gift receipt will be issued a Sears Gift Card. When a Sears Gift Card cannot be issued, a credit to your credit card account or a cheque will be issuedsee more

I’m looking for parts for my product?

Whether your product is covered by warranty or not, Sears is here to help you protect your products, and to help you manage your busy life. Click to find out how to inquire about parts.see more

Back to customer support home

To speak with a Sears representative call 1-888-473-2772 8:00 am - 10 pm EST. It's currently 10:50 AM in our offices.

Top questions

  1. How do I write a review?

    • Step 1 - Find your product’s details page on Sears.ca and click on the “Write a Review” link. You will be asked to sign in to your Sears.ca account or to create a new account if you don’t have one.
    • Step 2 - Start your review by rating the product from 1 to 5. Then tell us whether you would recommend this product to a friend.
    • Step 3 - In your own words, let us know what you think of the product. You can also add photos or video of the product being used.
  2. Where can I find product recall information?

    Sears Canada considers product safety a serious matter and strives to ensure that our customers receive safe, quality merchandise every time they shop with us. Click here to view all product recalls

  3. I recently bought a product that qualifies for a rebate, where do I find the rebate and how do I use it?

    Click here to find all rebates currently offered by Sears.
    How to receive your rebate

    1.Select an item to view the rebate form. All pertinent details are stated on the form.
    2.Print a copy of the rebate form.
    3.Read and complete the rebate form thoroughly.
    4.Mail the completed form (along with required proof of purchase information) to the address stated on the rebate form by the applicable postmark date. Postage must be paid.
  4. How do I monogram my new sheets or details?

    Visit here to pick your thread colour, letter style and than the letters from left to right that you would like monogrammed. For example enter the following the special order information field in checkout : 111 111 111, navy, style #1, Sears

  5. Does Sears offer engraveable jewellery ?

    Yes we do. Click here to find out more details. Customers can choose the gemstones and engraving they want in beautiful 10K yellow gold settings.
    For example, enter the following in the special order information field in checkout: Item #, gemstones (top to bottom, left to right for family rings; daughter's pride ring, daughter's stone (center) first, then the 2 parents' side stones), for example (Gemstones: 111 111 111, 01, 05, 06)

Additional Information

Product Review Guidelines

Customer Review Guidelines
Your review should take into consideration:
• What you find remarkable or unremarkable about the product and, more importantly, the reasons for your opinions.
• How the product functions, the experience you had with the product, the relevant advantages and disadvantages of the product.
Your review should not include:
• Cursing, vulgarity, or any foul language.
• Comments on or criticism of other customer reviews.
• Explicit mention of a competitor or that competitor's prices.
• Email addresses, home addresses, phone numbers, or URLs.
• Single-word reviews (once again, we would like to see your reasons why).
If you have a specific problem with a product, then please contact us directly rather than submit a review.
If any review does not fulfill the above guidelines, then Sears.ca reserves the right to edit or to refrain from posting any submitted review.

Legal Text

REVIEWS AND ANSWER AREA
This Internet Site enables you to submit user-generated content. If you provide content, by completing a Customer Review or submitting content for the Answer Area, you grant Sears a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicencable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display what you have written throughout the world in any media. You also grant Sears the right to use the name you submit with the feedback or Customer Review, if any. You also allow Sears to group all content submitted within the same account in a user profile.

Questions, answers, reviews and all other information posted here reflect the opinions of the forum participants and in no way reflect the opinion of or are endorsed by Sears. Sears does not guarantee the accuracy or reliability of any information provided in the Answer Area. Sears makes no representation or warranty with respect to this forum and assumes no liability for incorrect product information, mistakes, misinformation, falsehoods, profanity, obscenity, or other inappropriate material posted by any forum participant. All Customer Answer Area content must be completed in accordance with Answer Area Guidelines. All Customer Reviews must be completed in accordance with Sears Customer Review Guidelines.

DISCLAIMER PLEASE NOTE THAT ALL CONTENT ON THIS INTERNET SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SEARS DISCLAIMS, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND LIABILITIES OF SEARS, WHETHER EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, WITH RESPECT TO THIS INTERNET SITE OR ANY OTHER INTERNET SITE LINKED TO THIS INTERNET SITE AND ANY CONTENT ON THIS INTERNET SITE OR ANY OTHER INTERNET SITE LINKED TO THIS INTERNET SITE, INCLUDING, BUT NOT LIMITED TO, ANY: IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; IMPLIED WARRANTY OF NON-INFRINGEMENT; OR ANY CLAIM IN TORT (INCLUDING NEGLIGENCE). WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE THAT SEARS DOES NOT REPRESENT OR WARRANT THAT THIS INTERNET SITE WILL BE ACCESSIBLE WITHOUT INTERRUPTION OR THAT THIS INTERNET SITE OR THE SERVER THAT MAKES THIS INTERNET SITE AVAILABLE ARE FREE FROM ERRORS, DEFECTS, DESIGN FLAWS OR OMISSIONS OR FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
SEARS DOES NOT WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN THIS INTERNET SITE, INCLUDING ANY ADVICE OR OTHER SIMILAR INFORMATION OBTAINED BY YOU FROM US OR THROUGH THIS INTERNET SITE. SEARS DOES NOT MAKE ANY REPRESENTATION THAT THE CONTENT PROVIDED IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF CANADA.

 

Product safety information

Click here to find out more information about product safety information

Buying guides

Buying Guides

Helpful guides to help you find what you need while staying within your budget.

Men's apparel

Shoes & luggage

luggage

Sizing guides

Find the perfect fit

Our fit and measurement guides make it easy to find the size that's right for you.

kids' fit guide and size charts

kids' fit guide and size charts

Roots® size charts

Roots® size charts

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Buying guides

Helpful guides to help you find what you need while staying within your budget.

See buying guides

Find the perfect fit

Our fit and measurement guides make it easy to find the size that's right for you.

See the sizing guide

Talk to our departments

  • Sears

    On-line Support

    1-888-932-101524 hours
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    Catalogue Orders

    1-888-932-101524 hours
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    Sears Card

    1-800-265-36758:00 am – 9:00 pm EST
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    Sears Home Services

    1-800-469-46637:00 am – 10:00 pm EST
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    Sears Travel

    1-866-359-7327 7:00 am – 10:00 pm EST