For as low as $3.95 (non-refundable) you can have your order shipped to your choice of over 1400 catalogue locations across Canada. We will ship your order, directly to the address of your choice for as low as $7.95* to anywhere in Canada.see more
Refunds are credited back to the original tender type (debit transactions will be returned as cash) Items returned with a gift receipt will be issued a Sears Gift Card. When a Sears Gift Card cannot be issued, a credit to your credit card account or a cheque will be issuedsee more
Whether your product is covered by warranty or not, Sears is here to help you protect your products, and to help you manage your busy life. Click to find out how to inquire about parts.see more
To speak with a Sears representative call 1-888-473-2772 8:00 am - 10 pm EST. It's currently 8:19 PM in our offices.
Click here to view to our full returns policy
Online and catalogue items are to be returned in original packaging with proof of purchase. The following items can be used as proof of purchase: original receipt; gift receipt; or parcel tag.
All items are final sale. See local outlet store for details
A receipt or proof of purchase is required for merchandise purchased on the sears.ca Outlet site. Purchases must be returned within 10 days of delivery/pickup of order and must have the tags attached, be in unused condition and be in the original packaging
Please return parts to your local Parts and Service Branch or call your closest Return Facility†. Parts cannot be returned at catalogue agents.
If you would like to receive our Returns Policy in an alternate format please contact us in any of the following ways and we would be pleased to discuss various options with you:
The Lifetime Wear Out Warranty covers children's apparel and footwear as long as a child in the family continues to wear the size. If the item wears out, Sears will, at its option, either repair it or replace it with the identical item in the same size, or if it's unavailable, a similar item of equal value in the same size. It covers children's apparel sizes from infants up to 18, and footwear up to senior kids' size 6 . Proof of purchase required. The KidVantage® Wear Out Warranty does not apply to hosiery, underwear or any item sold at any Sears Outlet store or on the Outlet site at sears.ca
Sears will not be undersold on any children’s apparel, footwear or nursery furniture
and juvenile products. We will match a competitor’s advertised price on identical
items within 30 days of purchase, or 90 days on purchases made with your Sears
FinancialTM Credit Card.
Price Match requests cannot be made at time of ordering; requests must be made in person. Bring in the local Canadian competitor’s current print advertisement showing a lower price for the identical national-brand item, and your original Sears sales receipt, to the nearest Sears catalogue location. Canadian website prices as offered by comparable competitors will be honoured when accompanied by a printout of the current website advertisement. If your request qualifies, you will be
refunded the difference in price. For C.O.D. orders (where accepted), cash will be refunded or a cheque will be mailed to your home address; for account purchases the refund will be handled by a credit to the account used (credit may appear on
the next statement that follows the statement showing the item purchase).
We welcome your suggestions and feedback. Take our brief survey and let us know what we can improve for you.Take the survey
Helpful guides to help you find what you need while staying within your budget.See buying guides
Our fit and measurement guides make it easy to find the size that's right for you.See the sizing guide