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Our most common support topics

Our most common support questions

What shipping options are available?

For as low as $3.95 (non-refundable) you can have your order shipped to your choice of over 1400 catalogue locations across Canada. We will ship your order, directly to the address of your choice for as low as $7.95* to anywhere in Canada.see more

What is Sears return policy?

Refunds are credited back to the original tender type (debit transactions will be returned as cash) Items returned with a gift receipt will be issued a Sears Gift Card. When a Sears Gift Card cannot be issued, a credit to your credit card account or a cheque will be issuedsee more

I’m looking for parts for my product?

Whether your product is covered by warranty or not, Sears is here to help you protect your products, and to help you manage your busy life. Click to find out how to inquire about parts.see more

Back to customer support home

To speak with a Sears representative call 1-888-473-2772 8:00 am - 10 pm EST. It's currently 3:20 PM in our offices.

Top questions

  1. I already booked an appointment to have someone come to my home, how do I change it?


    For Carpet Cleaning and Duct Cleaning appointments please call 1-800-533-6937 to change your appointment.

    For Home Installations and Repairs please call 1-800-469-4663 to change your appointment.


  2. I had an installation completed and I have questions about my warranty.


    For home installations and repairs please call 1-800-469-4663 to find out additional warranty details.


  3. I want to finance my home renovation on my Sears FinancialTM Card

    Click here to see more details on optional financing plans


  4. I need emergency service for my furnace. What number do I call?

    We are available to do evening and weekend service for your furnace or hot water heater, please call 1-800-469-4663.

  5. I need emergency service for my hot water heater. What number do I call?

    We are available to do evening and weekend service for your furnace or hot water heater please call 1-800-469-4663.

Additional Information

Why consider a Sears Protection Agreement?

Satisfaction - We offer reliable product service
Convenience - You'll have less worry about unexpected breakdowns and costly repairs
Peace of Mind - Our protection agreements offer more than just the usual extended warranties that only cover defects in materials or workmanship. Over 1.7 million customers enjoy peace of mind because they are covered by our protection agreements. A Sears representative can tell you more at 1-800-361-6665.

Sears Protection Agreements feature

Professionally trained Sears authorized service technicians
Nation-wide service
Covers labour, parts (excluding expendable and cosmetic parts) and service
Power surge protection
Fully transferable
No deductibles
Covers you for unexpected repair bills
10% discount on non-covered parts

Help us learn to serve you better

We welcome your suggestions and feedback. Take our brief survey and let us know what we can improve for you.

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Buying guides

Helpful guides to help you find what you need while staying within your budget.

See buying guides

Find the perfect fit

Our fit and measurement guides make it easy to find the size that's right for you.

See the sizing guide

Talk to our departments

  • Sears

    On-line Support

    1-888-932-101524 hours
  • Sears

    Catalogue Orders

    1-888-932-101524 hours
  • Sears

    Sears Card

    1-800-265-36758:00 am – 9:00 pm EST
  • Sears

    Sears Home Services

    1-800-469-46637:00 am – 10:00 pm EST
  • Sears

    Sears Travel

    1-866-359-7327 7:00 am – 10:00 pm EST